Today I’ve got four non-clinical healthcare remote roles across Medicare operations, women’s healthcare, and mental health support paying anywhere from $20 an hour all the way up to 90,000 a year. Let’s go ahead and get into it. Welcome back to Homebase Haven, your safe haven for real work from home jobs. Thank you so much for joining me as always.
Welcome Back and Let’s Begin with TIA Health
Welcome to those of you that have been here and welcome to those of you that are new as well. So let’s go ahead and begin with the first company and that is TIA health and they focus on women’s health care specifically. So you get whole person care. It’s complete integrated care personalized to each um patient and also they have online and in-clinic appointments in select cities.
TIA Health is Hiring a Billing Care Coordinator
So they’re currently hiring for a billing care coordinator and this is of course a remote role. And it says, “Tia is building a new model for women’s health care. One that treats women as whole people, not separate conditions or separate life stages.” So the Invoice care Organizer is going to help a team with complex or urgent Invoice Queries in a Considerate, clear, & Action-oriented way.
What You Will Be Executing in This Role
Now they go more into detail about what you’ll be doing this role. So of course, billing support that’s evident from the title, case resolution, cross-functional partnerships. So you’re going to be working across different teams to solve billing issues, documentation and compliance, making sure everything remains HIPPA compliant, escalation management, things that need to move up the ladder, maybe hire management needs to look at certain items, you’re going to handle that.
Member Experience and What They Want You to Bring
The member experience, you’re going to provide clear, compassionate communication always to their members/patients and process improvement. So make suggestions and changes where you’re able to just to make things work better for the overall workflow. And what they want you to bring is at least one year of experience in billing support, revenue cycle, patient or member services, customer support, or another high-touch service role.
Skills and Experience That Will Help You Stand Out
So that leaves a pretty wide open to different experiences, comfort handling, live phone interactions, escalations, and sensitive conversations with empathy and professionalism. strong attention to detail, documentation habits and follow-through, the ability to research issues and find the resolution, clear written verbal communication skills, comfort using billing systems, ticketing tools, phone systems, Google Workspace or similar technology.
Your Background Does Not Have to Be Healthcare
And so essentially anything you’ve used for tracking, if it wasn’t billing specific, it be finance, banking, anything related to billing, any ticketing tools, and it doesn’t have to be in the healthcare space, anything that falls within these categories, make sure you mention that. And the ability to work full-time weekday hours, they have nice to haves here, which of course is centered around having healthcare experience.
Healthcare Experience Is a Nice to Have Not a Requirement
So, if that is you, make sure you see if your healthcare experience is mentioned here. And if not, if it’s healthcare at all or even insurance related, actually make sure you um absolutely make sure that you mention that on your resume. But it is not a requirement. It is a nice to have. And this is of course a fully remote role.
Entry-Level Friendly Pay for Those Breaking Into Health Tech
And the pay for this is pretty entry level. So, it’s very entry-level friendly for those that are trying to get into the health care space, especially in health tech, and just want to get their foot in the door. Again, this does not require healthcare experience. So, that’s why this is more of that entry-level pay of 20 to $22 per hour.
Good Reasons to Join TIA Health
All right. And then they go over some of why some good reasons why you would want to join TIA. So, an opportunity to help shape and scale a new model for women’s healthcare. They’re in a mission-driven environment. They have a collaborative, thoughtful team. you get to be in a high impact role, the opportunity to partner across various teams and I would add in just to get healthcare experience in a varied way.
Next Up is Spring Health and Their Mental Health Roles
Um, if again you’re trying to just tap into that space. Well, let’s go ahead and look at the next one. This is with Spring Health. If you are familiar with this channel, I’ve mentioned them several times over the almost two years now. And they are in the mental health space. They’re a large company in that space and they’re always growing and looking for new individuals to add to their many teams.
Spring Health Medical Records Coordinator Position
And the roles I’m going to share are two temporary roles. First, we’re going to start with this medical records coordinator position. And for this role, they’re looking for a detail oriented medical records coordinator to join their care support team. You’ll be focused on, of course, records processing, including but not limited to sending out patient authorization forms.
Records, Privacy, and HIPAA Regulations
So that authorization to release their records, retrieving the medical files. Of course, this is all going to be either secure email most likely and facilitating form completion from members and providers. So other healthcare providers and the medical records coordinator is responsible for maintaining a basic understanding of HIPPO regulations around patient privacy, especially of their patient records.
Weekend and Holiday Availability and Shift Options
And take note this. Um, they want you to have the ability to work one weekend a month and at least four holidays per year. They’re in the mental health space. Healthcare companies in general typically work year round. So, make sure you’re okay with that before you proceed with your application. And these are the shift options they have available.
Shift Times and Daily Duties for This Role
They list them out here and they’re all based on Eastern time. Soo, Ensure one of these Ensembles. And what you’ll be doing a little bit more about this role, of course, you’re going to be uploading record requests and patient authorization forms, building relationships with the providers, the patients, and internal teams.
What Spring Health Wants You to Bring to the Table
Assisting them with mental health leaves and accommodation requests, providing weekly metrics on new or in progress and completed medical record requests, and other daily duties. responding to emails, inbound outbound calls and support tickets and of course following those HIPPA guidelines. What they want you to Convey to the desk is at least of one year of Expertise in an appearance role.
Abilities, Equipment, & Salary range for This Impermanent Role
sophisticated comprehension of Medicinal Phraseology and HIPPA Official rules, excellent dispatch andCommunication skills capability, deep concentration to Specify, experience with Adobe-PS-AI-XD, Acrobat-software, Google–Sheets, Google–Docs, Microsoft–Office. So, those basic software tools, Relaxing in a quickly modifying nature, you are very technically adept, exceptionally composed lexical interpersonal skills, & you have the capability to handle competing priorities & exchange b/w concerns.
And please note that this is a temporary role like I mentioned. And often these temporary roles at these type of companies are away from them to see if they want to keep you on board even if they don’t blatantly say that. And they often can if you perform well and hit your metrics and you learn quickly and perform your work well and thoroughly.
Temporary Roles Can Turn Permanent If You Show Up Strong
And show your interest and enthusiasm for the role, they’ll typically extend you or ask you to stay on as a permanent um member. So, always put your best foot forward, show up, do your best work, and this temporary role could become permanent if that’s something you’re interested in. And it’s also a neat way for you to quote unquote date the company and see if it’s actually where you would want to be in longer term.
Sign Up for the Email List and Get First Dibs on Leads
And they have another role available. But before that, I do want to mention, please make sure if you haven’t already, you sign up on my email list. Like this article if you’re appreciating these leads so far. share it with someone else that could benefit from this information or someone that’s interested in the health tech space and wants to work from home if they don’t already. And yeah, make sure you look in the description box for I have a lot of great information there for you.
Spring Health Care Support Coordinator Role
And I also want you to be on that email list. Let’s say you’re the first to get these leads before I share them here to the masses on YouTube. Let’s look at that next spring health role. It’s care support coordinator. And in this role, this is again temporary and you’ll be joining the same team, the care support team. So in this role, you’re going to maintain a dedicated focus on ensuring members and providers are incredibly satisfied with their platform and by coordinating various aspects of care delivery.
Availability, Schedules, and What You’ll Be Doing Day to Day
So you’re actually going to be making sure that they’re having a good experience with Spring Health essentially. And again, you need to be available one weekend a month and four holidays per year. And they list out their schedules here, which seems to be pretty much the same except there they also have 3:00 p.m. to 11:00 p.m. as an option as well. So, make sure you can work one of these shifts based on Eastern time.
Phone Support, De-escalation, and Care Coordination
And what you’ll be doing is supporting an estimated 7 hours of daily phone support to their members and providers, providing agility and flexibility to support the volume of work that could fluctuate depending on customer demands. You’re going to de-escalate situations by actively listening to members and providers concerns because remember this platform, their customers in the sense are both patients and healthcare providers. So you’re going to be supporting both ends.
What They Want You to Have and What Success Looks Like
And manage all things care coordination including but not limited to maintaining patient charts, rescheduling appointments, executing pre-scription authorization forms and things of that nature. What they want you to have to this role and look through this detail because they tell you what success looks like in this role and you want to go know that information going into an interview. They want you to bring an ability to navigate sensitive customer needs at least one year of customer service and they don’t specify an industry.
Entry-Level Friendly and Open to Various Backgrounds
So that leaves it again pretty wide open to anyone in various backgrounds and also makes it entry-level friendly if you’re trying to get into the healthcare space or mental health space. The capability to work separately & order your tasks. Demonstrated expertise in management hypersensitive facts. You have to understand cognitive attention. Comprehend the significance of secrecy . You’re cleverness and imaginative and can find answers and determination on your own.
Favorite Skills, Wage Scale, & a Note on Momentary position
The capability to flourish in a changing surroundings. You have a appointed Workstation to keep things secrecy and protect . Expertise functioning in Jira, Zenesk, or other reservation method is favorite, but it is not compulsory. And experience in a phone support role and experience in healthcare or health tech is preferred but again not required. And the pay range is the same. It’s 20.51 to 25.64 per hour.
Now Let’s Look at Devoted Health
Again a temporary role that could become permanent if it’s something you want or if you just need a placeholder and this sounds like an industry you are interested in or want to learn more about definitely tap into that opportunity. And next we’re going to look at another company I’ve shared on this channel a number of times. This is Devoted Health and they offer both health care, they have Medicare Advantage plans and they also offer um medical services to actually receive care as well.
Provider Operations Senior Associate for Inbound Data Management
of both insurance and care and this role is a provider operations senior associate for their inbound data management area. So in this role a it’s foundational to their strategy excuse me foundational to our strategy is our ability to be an engine of accurate provided data which is inherently complex and ever-changing. This role is primarily responsible for validating and improving data quality to better serve our members and inform strategic decisions.
If You Love Living in Spreadsheets This Role Is for You
So you if you love living in spreadsheets like Excel um or if you just love working with data, manipulating data, data analysis and just seeing what the numbers mean and what it translates to as a business or for the business rather and where there are gaps, where there can be improvements, things of that nature. This is the kind of role you’ll be interested in. So you’re going to manage inbound data work cues across onboarding provider termination.
AI Workflows, Offshore Team Support, and SOPs
So when healthcare providers no longer work with devoted health and they need to be essentially removed from the system and their access removed and member notifications. So the patients as well to ensure fast accurate processing. You’re going to actively maintain and iterate on AI enabled workflows. evaluate AI agent performance to ensure high quality output and operational efficiency. Support and oversee offshore team data management, develop and maintain SOPs, so standard operating procedures and things of that nature.
What Devoted Health Wants You to Have
What they want you to have is a bias towards action with a can do attitude. Like I mentioned, strong data analysis skills. You’re extremely detail oriented. Again, you are everything data in this type of role. You run toward complexity and have the stamina to tackle hard problems and identify big picture themes. You have the general potential to shift focus and to manage contending Precedence.
Expertise, Abilities, & pay scale Up to $90k
And you’re a strong collaborator who can thrive and who can drive rather but also thrive alignment across stakeholders across different departments and in different levels and the desire skills and experience two to five years in an operations or consulting role. previous experience or interest in working with AI tools and automated workflows, proficiency in Excel or Google Sheets, and of course, healthcare or Medicare experience is preferred, but it’s not required.
And I mean always aim high if you know that you are um meet the requirements. But especially if you hit every single one and then some and you’ve worked in healthcare, absolutely aim for the high end of this range.
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