In this article, I’m going to be sharing some digital health or health tech companies that are hiring for roles that don’t require you to have a healthcare background. I believe only one of them requires it, but the other ones do not. And on the high end, half of these positions pay between 65K to 95K per year according to the job description. So, let’s get into this article. Welcome back to Homebase Haven, your safe haven for real work from home jobs. Thank you for joining me as always.
Email List and Job Scan Recommendation
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Job Scan Platform Features and Success Story
They have a great platform. They can help you optimize your LinkedIn, do your cover letter and resume, and they match you up against the job description that you put in and let you know, you know, how close you are to being a great match. You want to be over 75%, but of course, the closer to 100, the better. I’ll link that in the description box below as well. If you didn’t see, recently I had a subscriber leave me a comment on a article that she applied to a role that was in the article and she utilized JobKit and she landed an interview within less than a week. So, just letting you know that this is something that really works. Let’s get into today’s article.
Included Health Overview and Role Description
The first company we’re going to be looking at is Included Health. Says Included Health is designed to treat you better. They offer complete care directly from their app. And let’s look at what they’re hiring for. It’s a member care advocate. So, at Included Health, our mission is to raise the standard of health care for everyone. As a member care advocate, you will embody this mission and act as a trusted guide to our members. This is a small position and requires a protected, distraction free home office. So, they are letting you know upfront what kind of work environment they want you to have.
Included Health Blames
I will just highlight a couple of the responsibilities. You will answer a high volume of inbound calls from members, providers, and vendors, ensuring every relationship is respectful, thoughtful, and solution oriented. You will own the member’s journey. So, these are the patients that you’ll be communicating with, including researching and resolving complex cases, answering health plan related questions, billing and claims inquiries, prior authorizations, and benefits coverage questions.
Included Health Training and Qualifications
So, a breath of information there that the clients or the members/patients that will have, that’s what you’ll be answering for them. Remember, Included Health is going to train you with what you need to know. You’ll clearly explain all available benefits and help members understand what their actual benefits are covering for them. And it goes on from there. What they want you to have to apply is a bachelor’s degree with two years of healthcare experience or five years of relevant experience in a healthcare field. So, this is the role that does require you have a healthcare background. The other ones do not.
Included Health Experience and Contract Details
And experience using, essentially, the VIP phone systems and comfortable handling a high volume of calls the entire day and robust knowledge of Google apps, Apple products, and customer relationship management software. So, CRM software with proven, avail, excuse me, ability adapting to proprietary tools. Now, it says the US new hire rate for this contract roles. This is a contract position which they kind of hid in there. Well, I don’t know if they hit it per se, but to me, it should be kind of at the top as well. But it’s $21 per hour. This is a contract role. I know several of you are interested in that.
Contract Work and Permanent Transition
Says you can become eligible to transition to a permanent position after 5 months of contract work. So, this is a great way. While it’s not the highest pay, if you want to work in digital health, you have a health care background, you’re trying to transition out of, you know, traditional hospital or traditional in office role, you can work this role for 5 months and move to a permanent position. Or if you don’t like the company, at least take that five months of experience, add it to your resume, and apply to another digital health company with higher pay. All right?
Included Health Pay and Benefits Notes
And then they go over their benefits package here. Now, this is where it gets conflicting here. They put $21 per hour and down here they put 24 to 10 per hour reflecting expanded responsibilities and our commitment to a living wage. So, what I would do if I applied to this role and was contacted by a recruiter, first of all, take a screenshot of this directly on their page so you have something to reference when you’re negotiating your pay and let this be your minimum, not the $21 per hour because they put this here notating living wage and their commitment to it.
Living Wage Commitment and Next Company Intro
And of course, this should even be higher truly for a proper living wage. But just a little tidbit there for this particular role. Let’s look at the next one. This is with a company called Amwell. They are also in the digital health space. Says, “At Amwell, we’re transforming healthcare for all. Powered by technology and inspired by people. Here, your ideas don’t just matter. They drive real change, improving lives on a global scale.” They’re looking for a technical support analyst. This is a US-based remote, says at Amwell.
Amwell Company Mission and Role
We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care. And you notice with a lot of these or most digital health platforms and companies these days, they’re all kind of operating on the same mission to make health care more accessible to people, more affordable, and more convenient. And for people to have the care that just better tends to what their needs are.
Technology Enabled Care Platform and Role Details
Says they do this through their technology enabled care platform that is designed to help our clients achieve their digital care ambitions today and in the future. Now in this role, they’re seeking a motivated and energetic technical support analyst to join the customer support team. So, you don’t have to have a super technical background for this role which I love because you can land a technical role which can be your bridge to high-paying roles which includes this one and we’ll get to that in a minute.
Technical Support Analyst Blames
So, the heart responsibilities you are going to monitor, prioritize and parallel clients overall status of technical support tickets and issues. Ensure the tickets are being worked appropriately and escalate internally to ensure contractual SLAs or service level agreements and expectations are being met. You’re going to support critical incident management efforts by providing case troubleshooting insights and or customer information is needed.
Issue Tracking and Support Ticket Management
Identify any trends, themes, and issues during post-launch stabilization until customers are stable per established metrics. So, it’s a lot of data. It’s a lot of, you know, supporting these, excuse me, answering these support tickets based on issues that customers may be experiencing with the platform, issues and, um, that come up and tracking that, finding solutions to those things, everything kind of around that core purpose.
Qualifications for the Amwell Role
And the qualifications for this role, a minimum of two to four years of experience working in a services support or operations organization, project management and or consulting organization responsible for the oversight and or delivery and support of. So essentially, if you’ve worked any type of support, customer service or operations related role for at least two to four years, you qualify with that alone. It does not have to be in healthcare or any other specific area or software or tech or anything like that.
Experience and Transferable Skills Needed
It really leaves it wide open to a variety of experience and background. So, if you could just show that you have that plus these core transferable skills that we always talk about, the communication, time management, organization, things of that nature, being able to work on a team and independently, you can land this position. And the best part for this is the pay, which is 72,000 to 80,000 per year.
Pay Range and Entry Into Tech
Think about that. A technical role where it’s not you don’t have to have a tech degree or super technical background. As long as you have the work experience in the transferable skills that can relate to a support role, you can land a position working from home in the 72 to 80,000 per year range. And this could be an entry into tech for you. And then you could build up from there.
Benefits Package at Amwell
Here’s their benefits package. Pretty robust and add some nice benefits like mental health care support. Um, paid parental leave, both maternity and paternity. So, flexible time off. Great opportunity here.
Degree Requirements for Amwell Role
Now, it does say a BA or bachelor’s degree is required. So, while I mentioned it doesn’t have to be tech-related, they do want you to have a degree or or or equivalent four or more years of experience. So, what that means is you could have a degree and maybe not the two to four years of experience in this area or you could just truly just have a degree and this experience that’s kind of open to variety of backgrounds.
Encouragement to Highlight Experience
Okay? So, make sure you speak up to your experience, show how it’s applicable to the support role and you can land yourself a nice work from home job in tech. And also, I wanted to talk about this latest digital product that I created for you guys. It’s 60 plus remote job boards that you’re not using, but should be. And I’ll link this down in the description box below for those of you that are interested.
Thank You and Next Role Introduction
Thank you to those of you that have already caught it. I hope you are enjoying it so far. Let us go ahead and look at the next role.
Ezra Company and Mission
This one is with Ezra, which is partnered with Function Help, and they’re looking for a remote care advisor. Ezra’s mission is to detect, excuse me, detect cancer early for everyone in the world. Our AI powered MRI screens for cancer in up to 13 organs and is available at over 100 plus imaging facilities and 30 plus cities across the world.
AI Use for Health Outcomes
To me, this right here is the best example of how AI should be primarily used is to better our health outcomes and help people to just live longer, healthier, higher quality lives by being able to detect illness early.
Radiology Reports and AI Integration
Says the Ezra radiology reports are generated by our partner radiologists using Ezra approved radiology templates. These radiology reports are then converted into consumer-friendly reports using Ezra reporter and AI trained to convert radiology reports into plain English.
Company Background
So, I say all that just to give you a background of what this company is about and what they’re working on.
Ezra Advisor Role and Responsibilities
And as an Ezra advisor, you would be the operational backbone ensuring a seamless member experience. This is primarily a back end operations role with customer facing responsibilities. So, you are going to partner with locations to ensure members are scheduled, their paperwork is ready, and the radiology reports and images are recovered immediately when they are ready.
Operational Efficiency and Liaison Tasks
You’re going to continuously seek ways to eliminate manual task and improve operational efficiency throughout the member journey. Act as a liaison for any site issues that arise, things of that nature.
Required Experience and Skills for Ezra Role
What they want you to have is 1 to 5 years in a customer service again or operations role. Again, pretty open to experience in a bachelor’s degree or higher. Operational excellence. So, a strong process management and execution skills with proven ability to handle complex multi-step workflows.
Customer Service and Technical Mastership
Excellent customer service and communication talent. You must be highly compassionate and able to understand and respond to the needs of customers. Strong organizational skills and problem solving skills and a technical proficiency as well. And a healthcare background is a plus but not required.
Pay Range and Benefits for Ezra Role
And the base pay for this role, which means it could only go up from there, 65 to 95,000 per year. Again, you only need one as little as one year in customer service or an operations role and a bachelor’s degree. That’s not asking a lot to get that kind of pay working from home. Just under six figures potentially. That’s pretty good and rare to see.
And you also get stock options and flexible work environment. A nice little benefits that we like to see. Again, that’s with Ezra, which is partnered with Function Health.
Sigma Group Eligibility Rep Role
And the next role is with the Sigma Group. You’ve probably heard of Sigma. I’m sure it’s one of the largest health care providers, uh, excuse me, health care payers in the country. They are looking for an eligibility rep.
Sigma Group Mission and Role Description
And this role tells, are you emotional about helping people? Do you want to start work from home? Join Sigma. Sigma is changing healthcare to focus on helping the whole person achieve better health outcomes.
Patient Medication Assistance Details
So, here is a little molecule more about the role. You are going to aid patients get the medication they need. You’ll provide guidance to our patients about prescription medication benefits, their deductibles, their co-payments, just breaking down their insurance information for them so they understand what their coverage is offering them.
Daily Interaction and CRM Experience
You’re going to interact daily with the healthcare providers as well and help keep track of patient interaction. So, using those CRM tools, if you need CRM, um, experience or want to add that to your resume, this could be a good role to gain that experience.
Education and Experience Necessaries
And they only require you to have a high school an official statement or a GED. Two years of healthcare experience with a knowledge of medical and pharmacy insurance and terminology is preferred. It is not required, just a favorite.
Technical Necessaries and Communication Talents
You must be tech-savvy, so just comfortable using a computer, steer software locations like, you know, Microsoft products, Google Suite, things like that. High-speed internet with wired Ethernet connection, a private and quiet workspace, and excellent communication skills.
Healthcare Experience and Pay Range
So, it’s really not asking for a lot, um, per se to start working in healthcare. And you don’t even have to have this healthcare experience.
And according to Glassdoor, the pay for this ranges from 49,000 up to 74,000 per year according again to what was reported by 37 salaries submitted on Glassdoor. So, that’s just a super wide range. Not very clear. They didn’t clearly state the pay in the job description, but I just wanted to give you somewhat of a ballpark idea, even though that’s very, again, very wide range, but I’m just showing you what I was able to actually find online.
